Shipping & Returns


Shipping

The delivery costs will be calculated based on the weight of the products and will be added to the total price of products ordered at the checkout stage. Delivery will normally be within 14 days but may take up to 28 days if we are temporary out of stock of the product ordered. If this should occur we will contact you by e-mail or telephone to advise of any possible delays and you will be given the option to cancel the order if products can not be dispatched within 28 days. After your order has been received and payment has been made in full for goods ordered, then the goods will be dispatched. Payment can be made by Credit Cards, Debit Cards, Paypal and cheque but please note that we must wait until cheque has cleared before we will release the goods which will delay the time for goods to be dispatched.

Returns

If you are not entirely satisfied with a product supplied can you please ensure that you notify us within seven working days from the delivery date where we will provide a full refund providing the product is returned in its original condition and packaging.The product returned must be in an as new condition so that we may be able to resell the item at its retail price for a full refund to be given.Products which have been manufactured to order for the customer will incur a restocking charge of 15%.Please note the customer is liable for the cost of the returned goods.


Faulty or Damaged Goods

If a product is found to be faulty or damaged on delivery and you inform us within 10 working days of receiving the item, we will provide a full refund or a replacement if required. Please return product in original packaging. Do not return product without informing us first as some items may be returned direct back to the manufacturer.

Supermotodaz will cover the cost of postage of any product returned deemed faulty or damaged.


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